FAQ’s

Most frequently asked questions

What is meant by Declared Value?

This refers to the card’s market price, which is displayed as the transaction value when it is stored in the Vault.
If your card is lost or damaged, you can use this as a reference for insurance coverage.

Guidelines for Packaging your Items

Ensure the card is protected by wrapping it carefully in cushioning materials and filling any gaps to prevent movement inside the cardboard packaging. Enclose the Shipment Form and securely seal it with duct tape.

Shipping for orders with 21 or more cards

If you plan to send 21 or more cards to Wabbit, please ensure to download the provided CSV file, complete it accurately, and email it to service@Wabbit.co.jp as an attachment. Once we have reviewed the information, we will email you the shipment reference number.

Auction dates for cards that have been delivered

Once we receive your auction cards, we will make every effort to list them in one of our auctions within 20 business days from the time we complete the processing of those cards.

Insurance for shipments from Wabbit

We use Yu-Pack for cards with a total value of 500,000 yen or less, and general registered mail for cards with a total value greater than that but less than 5 million yen.
For more information on shipping insurance, please visit the Post Office website. Cards worth more than 5 million yen will be sent via general registered mail, with insurance coverage of up to 5 million yen. Alternatively, you can arrange to pick up the cards at Wabbit’s Tokyo headquarters, located in Nihonbashi. Please contact us if you require any additional assistance.

Insurance premiums for shipment from Wabbit

Items worth less than 300,000 yen are exempt from charges, while those worth between 300,000 and 500,000 yen are subject to a 420 yen fee. Charges for general registered mail will apply to items valued at 500,000 yen or more, and will vary depending on the insurance coverage selected.

Changing Insurance Coverage

Insurance coverage is calculated based on the transaction value, and you may adjust it when you submit the shipment. The amount entered will be used to calculate the corresponding insurance premiums.

Insurance for shipments to Wabbit

You have the option to utilize your own insurance for the shipping service of your choice.

Tracking Number

Please enter the provided tracking number from either the Shipment Submission Completion page or the “Shipment Submission History” section in your account when sending your card to Wabbit. For more information on the tracking number for items shipped from Wabbit, please see My Vault.

Declared Value

This refers to the card’s current market value, which is saved in the Vault as the transaction value. It can be used to determine insurance coverage in the event that your card is lost or damaged.

Contact

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